I currently work as a Training and QA specialist at a ePLDT Ventus call center in Iloilo City. It is a 5-minute walk from where I live. We get inbound calls from Teleflora member florists from all over the US and Canada whenever they want troubleshooting help with their Eagle POS system. Mostly, I do training and QA calibration of calls of the tech support agents. Sometimes I take calls and talk to the florists as well. It really needs a lot of patience when dealing with this kind of calls especially with irate and frustrated callers. Not to forget that we work during the graveyard shift. You really need to take care of your health and get enough sleep during the day. There were times when my health had been compromised but I've managed to adjust and just enjoy the job. What I really like being here is the people that I work with...the magnificent, vivacious, youthful, and dynamic Eagle Techs. A team full of talent, wit, humor, and just a bunch of crazy people. It is always fun having our team building activities, calibration sessions, coaching, up-trainings, parties, dine-out, and outings! I feel so blessed to be in this work environment!